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Personal data

Introduction

Protecting your personal data is a priority for MW. We are committed to collecting only the data necessary to provide you with a quality service, ensuring its confidentiality and security, while making it easy for you to exercise your rights regarding your data.

Our primary commitment is to comply with applicable data protection legislation, in accordance with the General Data Protection Regulation (GDPR) and national laws implemented in the countries where we operate.

This personal data protection charter sets out the personal information we collect, how it is used and your rights in this regard. It applies to all users of our website.

Data controller

MW, whose registered office is located at 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc, is the controller of the personal data it collects through its website.

Data protection officer

For any questions relating to personal data protection or to exercise your rights, you may contact our Data Protection Officer (DPO):

  • By post: MW, 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc

Effective date

This personal data protection charter automatically takes effect for all users as of 11 March 2024.

Data processed

When you use our website, MW processes various categories of data, details of which are set out below. This data comes from:

We inform you at the time of collection whether the information is mandatory or optional.

  • Information you provide to us; and
  • Information resulting from your use of our website.

Provided by the user — Personal information

  • Name, surname, phone number, email
  • Professional category, geolocation at the time of connection
  • Profile photo, nationality, address

Information relating to exchanges with our teams

  • Emails, dates and durations of phone calls
  • Summary of exchanges where necessary to follow up your requests or support you

Professional and banking information

  • Professional experience
  • Bank card numbers

Generated by your use of the website

  • Necessary cookies and other cookies subject to your consent
  • IP address and browsing data

Purposes of data processing

The personal data we collect is used for the following purposes:

  • Improve the website experience;
  • Respond to support requests; and
  • Comply with our legal and regulatory obligations.
  • We may retain or disclose your information where we reasonably consider it necessary to comply with any legal or regulatory obligation, respond to legal proceedings or administrative requests, ensure a person's safety, resolve fraud, security or technical issues, or protect the rights or property of our users.

Recipients and transfers outside the EEA

MW is the recipient of personal data collected through its website.

Some features and services offered by MW require us to share information with our business partners. We may also share this information where legally necessary or in the event of a dispute.

We only disclose your personal data to third-party companies, organisations or individuals in the circumstances described below.

ProviderPurposePolicy / website
LINKTREEAdvertising landing pagehttps://linktr.ee/s/terms/
METAAdvertising campaignhttps://about.meta.com/
GOOGLEAdvertising campaignwww.google.com

Sharing with trusted partners and service providers

Where essential for external processing operations, we disclose this data exclusively to our partners such as payment service providers and our subcontractors. These entities process your data on our behalf, in accordance with our instructions or contractual terms, in line with this charter, and with appropriate security and confidentiality measures.

Data location

All our servers where your data is stored are located within the European Union. In very exceptional circumstances, some of our providers whose main headquarters are located in a third country outside the European Union may transfer your data to that country. In such cases, we ensure in advance that they comply with their obligations regarding the protection of our users' data, and we implement transfer tools such as standard contractual clauses to ensure equivalent protection of your personal data to that offered within the European Union.

Our service providers

We only transmit your personal data to our partners for the purposes stated below:

Sharing with investors, accountants and auditors

MW may share information about users. This communication may occur in response to information requests from our investors, accountants or any auditor, particularly in the context of potential fundraising or audits relating to the use of funds raised.

Sharing with third parties

We retain or disclose your information where we reasonably consider it necessary to comply with a legal or regulatory obligation, respond to legal proceedings or an administrative request, ensure a person's safety, address fraud, security or technical issues, or protect the rights or property of our users.

Legal bases for processing

We process your personal data on the basis of your consent when using our website and in the context of performing any contract between you and MW.

Retention period

We retain your personal data for as long as necessary for legitimate business purposes and as permitted by applicable law, in compliance with applicable legislation.

Data security

We implement appropriate technical and organisational measures to permanently ensure the security, confidentiality, integrity, availability and resilience of our information system and your data. This aims to protect the data we process, including personal data, from destruction, loss, alteration, unauthorised disclosure during transmission, storage or any other processing, as well as unauthorised access. We are committed to using all available means to ensure the security and confidentiality of this data.

Your rights

In accordance with the GDPR and the provisions of the French Data Protection Act of 6 January 1978, as amended, as well as national data protection laws in force in the countries where we operate, you have the rights detailed below.

Right of access

You have the right to access the data concerning you that MW processes. This allows you to find out what information we hold about you and, if you wish, to request a copy of that data, while respecting the rights of third parties whose personal data may appear in the information concerning you.

Right to rectification

Under current personal data protection legislation, you have the right to request correction of personal data concerning you if it is inaccurate. You may also request the addition of supplementary information to data concerning you, including a supplementary statement where necessary.

If you believe that other data concerning you should be modified or completed and you are unable to make these changes yourself, please write to us at MW, 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc.

Right to erasure

You have the right to obtain from us the erasure, as soon as possible, of personal data concerning you, subject to our legitimate interest or any legal obligation requiring us to retain it.

Please contact our Data Protection Officer by post at MW, 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc to request deletion of your personal data.

Right to restriction of processing

You have the right to ask MW to restrict the processing of your data in the following cases:

  • You contest the accuracy of personal data concerning you.
  • You believe that the processing of your data is unlawful and you object to its erasure, requesting instead restriction of its use.
  • We no longer need the personal data concerning you for processing purposes, but it is still necessary for you to establish, exercise or defend a legal claim.
  • You have exercised your right to object under Article 21(1) of the GDPR. We will restrict the processing of your data while verifying whether the legitimate grounds we pursue override your rights. If we decide to lift the restriction on processing your personal data, we will inform you.

Right to object

You may object to receiving communications, particularly commercial ones, from MW. An unsubscribe link is included in all emails we send you.

You may also object, on legitimate grounds, to the processing of your data based on MW's legitimate interest. In this scenario, MW will stop processing unless compelling legitimate grounds justify continued processing (for example, tax obligations, social security declarations) or for the establishment, exercise or defence of legal claims.

Right to data portability

At any time, you have the right to request portability of your data from MW. By exercising this right, we undertake to transfer to you, within a reasonable time and in a machine-readable format, the data you have provided to us.

Right to withdraw consent

If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Please note that withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Management of your data after death

In France, under Article 40-1 of the Data Protection Act, you may give instructions regarding the retention, erasure and communication of your data after your death.

These instructions may be general (covering all data concerning you, entrusted to a CNIL-certified trusted third party) or specific (concerning only certain specific data processing).

In the absence of instructions given during your lifetime, your heirs may exercise certain rights, including the right of access where necessary for the settlement of the deceased's estate, and the right to object to close the deceased's user accounts and oppose processing of their data.

Right to lodge a complaint with a supervisory authority

MW, whose registered office is located at 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc, is subject to the CNIL as the competent supervisory authority. You have the right to lodge a complaint with the CNIL for any request or complaint, but you may also contact the data protection authority of your country of residence, country of work, or country of nationality.

CNIL contact details: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — Phone: +33 1 53 73 22 22. Website: https://www.cnil.fr/fr/

Cookies and similar technologies

We use cookies in accordance with our cookie policy.

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Changes to this personal data protection charter

We reserve the right to update this charter to reflect changes in our practices and services. The most recent version will apply and be available on this page. If we make a substantial change to this charter, we undertake to clearly display a summary of significant changes on our website, accompanied by notification to our users by email (for those who have agreed to receive our communications) or by a visible message on our site on their next visit.

Contact

If you have any questions about this personal data protection charter, please contact us at the following postal address: MW, 93 av. Michel Croz, 74400 Chamonix-Mont-Blanc, or by email at booking@ebikechamonix.com.